![]() This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. If ICO is still unable to connect to your WiFi network, contact the Ondilo helpdesk. If this is the case, please try again in a few minutes. ICO tells you that it has managed to connect to your WiFi router but cannot reach our service: it is possible that your Internet connection or our service are temporarily unavailable.Also check that your WiFi repeater is not transmitting a 5Ghz network with the same name as the 2.4Ghz network. You've installed a WiFi repeater near your pool: it's best if the WiFi network name of your repeater is different from that of the home WiFi box/router to avoid interference between the two.In this case, you can disable the 5Ghz network on your WiFi router or give it a different name to the 2.4Ghz network. ICO may be affected if your WiFi router has a 5Ghz network with the same name as your WiFi 2.4Ghz network.If this is the case, take ICO out of your pond and redo the configuration by holding it in your hand with your smartphone and move closer to your router. If this persists, ICO may be located too far from your box or in a place that prevents it from connecting properly to your WiFi router. It indicates an incorrect password: redo the configuration, taking care to enter the password for your box before confirming the configuration.If the test fails again, these are the possible errors: We recommend a solution to extend your Wi-Fi network to solve this problem.When ICO moves, it will probably get to a place where it can transmit without you needing to intervene. In this case, the position in which ICO was in your pond did not allow connection. Take ICO out of your pool and move closer to your box or WiFi router until the test passes.Test failed Try again by following these instructions Don't worry, ICO is designed to reconnect automatically. If you have noticed disconnections at certain times, it is quite possible that when ICO moves around your pool, it may lose the connection. If the wifi connection test is successful, your ICO is correctly connected to your wifi network.press the Connection Test button and keep your smartphone close to your ICO for the duration of the test.In this case, leave it submerged in water and wait until the problem is resolved.Īlso check that Ondilo has not declared a breakdown or temporary interruption of service. If any of the above items do not work, the connection problem is not related to your ICO. Go to step 4 on the page Starting up my ICO step by step. ![]() Repeat the steps to carry out the configuration again.Then click on the Wi Fi Configuration button.The connection is established when the icon is blue. In the ICO application, press the Remote control button in the bottom right corner to trigger the Bluetooth network.Place your switched-on smartphone near your ICO.Your smartphone is connected to your Wi-Fi network.Your internet box (or Wi Fi router) is working properly: do a test with your smartphone and open an internet page.Requirements for the connection testīefore testing, check the following information: This will allow you to assess both the quality of your home Wi-Fi network and the connectivity of your ICO. Do an ICO wifi connection test if you have any doubts about the ICO's connection to your Wi-Fi network.
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